Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.

Job Description

Seize your opportunity to make a personal impact supporting the Case Management Modernization (CMM) Program.  The CMM program is an initiative to support the Administrative Office of the US Courts (AO) in developing a modern cloud-based solution to support all 204+ federal courts across the United States.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The UI/UX Human Centered Design Specialist ensures dashboards, reporting tools, predictive analytics screens, and AI/ML interfaces are intuitive, accessible, and aligned with Judiciary user workflows, supporting the CMM Data Modernization and Governance team in delivering data-driven decision-support tools in alignment with strict federal compliance requirements.

This role supports the Reporting, Analytics, and Artificial Intelligence/Machine Learning (AI/ML) deliverables by shaping user-centered visual designs for the Reporting & Analytics Capability and the Measurement Definitions and Decision-Support Package. By applying human-centered design (HCD) best practices to visualizations, navigation patterns, and decision-support experiences, this role enhances adoption and interpretability while ensuring designs meet Section 508, WCAG 2.1 AA, and federal digital service standards for accessibility, performance, and security.

The UI/UX Human Centered Design Specialist will execute the following responsibilities:

Reporting & Analytics

• Design intuitive, accessible dashboards, self-service reporting interfaces, and predictive analytics screens for the CMM Reporting & Analytics Capability, applying Human-Centered Design (HCD) and usability best practices.
• Translate UX research, personas, and journey maps into high-fidelity prototypes, wireframes, and interface design specifications for development teams.
• Partner with BI Architects, data engineers, product owners, and developers to align visual designs with data models, KPIs, and reporting requirements.
• Conduct usability testing, including heuristic evaluations, card sorting, and A/B testing, on dashboards and visualizations, and apply findings to refine designs each sprint.
• Define and maintain visualization, navigation, and interaction design standards to ensure reports and dashboards are consistent, interpretable, and support adoption.
• Design the user experience for the Measurement Definitions and Decision-Support Package, ensuring metrics and KPIs are presented in a clear, decision-ready format.
• Evaluate designs for Section 508 and WCAG 2.1 AA accessibility compliance across all reporting and analytics interfaces.
• Support rapid prototyping and iterative validation of dashboard and reporting designs within Agile sprint cycles.
• Drive user adoption of dashboards and reporting tools by aligning navigation patterns and visual hierarchy with Judiciary user workflows.
• Contribute standardized UI components and templates to the shared CMM design system for reuse across reporting products.

AI/ML Capabilities

• Design intuitive, explainable interfaces for AI/ML-driven predictive analytics and decision-support features, ensuring model outputs are interpretable to end users.
• Apply HCD principles to the presentation of AI/ML model outputs, confidence indicators, and recommendations to support responsible AI adoption.
• Collaborate with AI/ML and data science teams to translate model capabilities into user-facing workflows aligned with federal responsible-AI requirements for transparency, fairness, and risk mitigation.
• Conduct usability evaluations of AI/ML interfaces and incorporate feedback into iterative design refinements.

QUALIFICATIONS

• MA/MS degree, or Bachelor's/Master's degree in Human-Computer Interaction (HCI), Design, or a related field, with 10+ years of general experience in information systems and 8+ years of specialized experience in UI/UX design, including 5+ years in a Human-Centered Design (HCD) role supporting enterprise or government applications.
• Experience may be considered in lieu of degree as follows: HS (16+ years), AA/AS (14+ years), BA/BS (12+ years), Doctorate Degree/Ph.D. (9+ years).
• Expertise in usability testing methodologies, such as heuristic evaluations, card sorting, and A/B testing, and proficiency in design and prototyping tools (Figma, Sketch, Axure, Storybook, or similar).
• Strong understanding of Agile/SAFe delivery, iterative design integration, and DesignOps/UX governance practices.
• Familiarity with HTML5, CSS3, and responsive UI behavior to collaborate effectively with front-end developers.
• Experience designing for federal systems, with practical knowledge of Section 508 and WCAG 2.1 AA compliance.

COMMUNICATION & ORGANIZATIONAL

• Excellent presentation and communication (oral and written) skills. 
• Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships. 
• Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies. 
• Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement. 
• Demonstrated ability to work effectively, independently, and as part of a team. 

CERTIFICATIONS (Preferred)

• Certified Usability Analyst (CUA) or Certified HCD Professional
• SAFe Agile Practitioner (SPC or SSM)
• Section 508 Trusted Tester Certification
• UX Design or HCD Certification (NN/g, IDEO, or HFI)

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

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